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POLICIES 

​How Do I Place An Order?

 

If you are interested in placing a custom order or if you are wanting a quote on an awards order please feel free to reach out to us at rushlewiscustomerservice@gmail.com.

 

Payment and Shipping

 

Once your orders are complete they will be shipped out in a 3-Day USPS Priority Box. Please ensure the address you give us in your order can receive mail from the USPS. 

​Secure Ordering & Payment Options

We offer secure ordering and several different payment options. When ordering awards or custom orders we want you to rest assured that your orders are secure. Our current turnaround time for custom orders is 4-6 weeks. ALL CUSTOM ORDERS MUST BE PAID FOR UPFRONT!!!

​Returns & Refunds

 

At Rush Lewis, our customers come first. That’s why we’ve developed a clear store policy that outlines everything you need to know about shopping with us. Read below to find out how we provide the best customer experience. 

Store Credit ONLY! Must meet the following! 

 RETURN POLICY

  • Time Frame: Items purchased online can be returned for store credit ONLY. Returns must be received back to Rush Lewis within 14 days of the original purchase date. All sale merchandise is final sale. Shipping charges are non-refundable. We also offer repairs, email: rushlewiscustomerservice@gmail.com for any questions or concerns. 

>>> RETURNS ARE PROCESSED ON MONDAYS. PLEASE ALLOW A WEEK TO A WEEK AND A HALF FOR RETURNED ITEMS TO BE INSPECTED BEFORE BEING CREDITED <<<

 

THE FOLLOWING IS VERY IMPORTANT OR IT WILL DELAY THE PROCESS!!

  • Please include your packing slip with your return. When returning an item with your packing slip, please mark the items you're returning and include the reason for return. If you no longer have your packing slip, please include a note with the following information:

Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you do not include one of these with your return, it will delay the process.

Any questions please email us rushlewiscustomerservice@gmail.com



  • My order is incorrect, or I'm missing an item.

If your order arrives and is incorrect, please contact us by email rushlewiscustomerservice@gmail.com within 3 days of receiving your order. Be sure to include any information such as what is incorrect, what you should have received, your email, and your order number. We will do our best to fix the issue.

If you are missing an item, please check your email to be sure we haven't sent you an email stating an item was flawed or out of stock. If you have not received this and a refund, please email us to let us know about the missing item. Contact us rushlewiscustomerservice@gmail.com. Please be sure to include what item is missing, your order number, and your email. 

 

  • My item arrived defective, now what?

If you believe that you have received a flawed or broken item, please contact us right away rushlewiscustomerservice@gmail.com (within 3 days of receiving your order). Send us an email with a photo of the flaw or break and your order number. If you do not contact us within 3 days of receiving the item we can only assume the damage is from wear.

 

  • I would like to exchange something, how do I do this?

We do not do exchanges. Due to the limited quantity of our merchandise, we cannot guarantee that the item you want to exchange will be available when we receive your return. We will not exchange an item for a different item. We strongly recommend that you place a new order for the item you are wanting in order to make sure you get it. We can however make a few exceptions with our stock initial pieces.  

Rush Lewis is located in Sulphur, Oklahoma. Our mailing address is:

Rush Lewis  

2813 Buckstitch Rd

Sulphur, OK 73086

 

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